Returns Policy
Welcome to the Return Policy page of Mather Floors. This section is designed to provide comprehensive information regarding our policies on returns, exchanges, and the procedures involved. Our commitment is to ensure a smooth and efficient experience for all our valued customers.
Returns Policy
At Mather Floors your satisfaction is our priority. You have the right to change your mind and return your product to us, unused, within 30 working days of receiving your order. Any packaging or security seals must be intact. You will be responsible for paying postage costs for the returned item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s). Mather Floors cannot be held responsible for items lost or damaged when being returned to us. Always obtain a Certificate of Posting and we highly recommend using a Signed For service.
Returns Process
Need to make a return? We’ve got you covered! Simply contact our customer service team with your order details, and we’ll provide you with a prepaid return label and easy-to-follow instructions to send your item back hassle-free.
Exchanges
If you wish to exchange your purchase for an alternative product, no problem, kindly inform us at the outset of the return process. Our team is committed to facilitating a seamless exchange procedure for you.
Have a Question About Our Return Policy?
Got questions or worries about our return policy? No problem—just give our customer service team a shout! We're here to help you out anytime.